Frequently Asked Questions
Everything you need to know about your favorite snacks and treats.
How do you ensure the freshness of your food products?
At The Fix, we use vacuum-sealed packaging and temperature-controlled shipping for all perishable items to ensure they arrive at your door as fresh as the day they were made.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, we offer a variety of gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings to help you make the best choice.
How long will it take for my order to be delivered?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fix a little sooner.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.