Returns & Exchanges
At The Fix, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a 14-day window for returns on non-perishable goods and immediate replacements for any quality concerns.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For any food quality or damage concerns, please attach clear photographs of the product and packaging to help us expedite your claim.
Verification Review
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and freshness standards for a refund or exchange.
Resolution Delivery
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing